Standard processing takes 2–4 business days. For custom or made-to-order items, please allow 5–7 days. Delivery times vary by location:

• USA: 5–8 business days
• Canada, Europe: 6–12 business days
• Asia-Pacific: 7–14 business days

We offer Express shipping options at checkout.

Yes! All orders are packaged in elegant, gift-ready boxes. You can add a personalized gift message at checkout.

We accept returns within 14 days of delivery on non-custom, unused jewelry. Custom or engraved pieces are not eligible for return. Return shipping is the buyer’s responsibility.

Yes! All of our pieces are handcrafted to order. You can customize necklace length, pearl size/type, clasp material (925 silver, 14K, 18K gold), and more. Just contact us before ordering or leave a note at checkout.

Gently wipe pearls with a soft cloth after wearing. Avoid contact with perfumes or chemicals. Store separately from hard jewelry in a soft pouch.

Yes! We ship to most countries worldwide. Delivery time and customs duties may vary. Please check your local regulations or contact us for assistance.

We use only genuine freshwater pearls, solid 925 sterling silver, and real 9K, 14K, or 18K gold. All materials are ethically sourced and handcrafted with care.

Once your order is shipped, you’ll receive a tracking number by email. You can also track your package directly through our website or your account page.

Yes, we offer wholesale pricing and custom services for bridal parties and boutiques. Please contact us at nwpearldesign@hotmail.com to discuss your needs.